From 3:39 AM to 8:36 AM ET on October 6, files stored on Sublynk could not be opened or downloaded. This included documents, certificates, background check reports, and logos. Browsers showed a security warning instead of the file.

The cause was an expired security (SSL) certificate on files.sublynk.com, the domain that serves stored files. The certificate is managed by our hosting provider and should have renewed automatically, but it did not. We issued a new certificate manually, and file ...